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Shipping Policy & Shipping Time

Most orders will ship within 48 hours of completed production. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Carver’s Ridge or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 

We make sure to select the most efficient methods for shipping your handmade finished products to you. Your package will be shipped via UPS, FedEx, SpeeDee Delivery Service, or USPS. Once your order has been processed and shipped from our location in Corning, you'll receive a confirmation tracking number from the carrier. Please allow 3-5 business days for shipment. You can calculate your estimated shipping costs by using our shipping calculator.

We also offer in-store pick up for our Midwest customers. If you'd prefer to pick up your order, just select that option during checkout and you won't be charged for shipping. All pick ups can be made during regular store hours. If you need to schedule a pick up for a Saturday or after hours, please call our offices. Orders must be picked up within 30 days notice that the order is complete.

What to do if your items break in shipping

Please inspect your order immediately upon receiving. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receiving the item. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. 


We do our best to ensure your items arrive to you in pristine condition. But occasionally, especially with glass items, breakage will occur during shipping. If this happens to you, please reach out to us right away. We will ask that you take a photo of the broken item and the package it arrived in so that we can file a claim with the shipping company. We will remake your item at no charge and ship a new one out to you right away. 
Our carriers ask that you hold the package for 5 business days before disposing of it in case they need to pick it up. 
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